Managed services
Your data platform, looked after every month.
Three models that work on their own or together: fix-on-fail support keeps the platform stable, a development retainer keeps it moving, and flex hours cover the busy periods.
Fix-on-fail support
Stability, with agreed response times.
A monthly managed service that keeps your platform running. When something breaks, we pick it up, fix it and explain what happened.
What’s covered
- Monitoring of pipelines, models and scheduled refreshes
- Investigating and fixing failures
- Routine maintenance and performance fixes
- Support across the stack, from the warehouse to Power BI semantic models
Example response times
| Priority | For example | First response |
|---|---|---|
| P1 Critical | Pipelines or reporting the business depends on have stopped. | We’re on it the same working day |
| Standard | Something is wrong but there’s a workaround: a failed job, a slow report, a small fix. | We pick it up by the next working day |
Examples only. We agree the tiers and definitions with you before the service starts.
Your own senior engineer
Someone who knows how your platform fits together and answers for the service.
Weekly catch-ups
What’s done, what’s at risk and what’s next.
A month-end summary
What happened on the platform, what we fixed and where the hours went.
Development retainer
Senior capacity, reserved each month.
A set number of senior hours held for you every month, worked from a backlog you prioritise with us. Hours you don’t use aren’t lost. They roll over into a bank.
How the hours bank works
- Reserved
- 32 hrs
- Used
- 27 hrs
- Rolled over
- 5 hrs
An example month. 27 of 32 hours went on the backlog, so 5 roll over to use later.
Your priorities, in order
Each month we agree with you what gets built and what it delivers.
Your team gets better too
We coach your people as the work gets done.
A senior voice in the room
We join stakeholder meetings to advise on data decisions.
Flex hours
Extra capacity for busy periods.
Extra hours, bought in advance and kept in reserve for the months that need them.
Bought in advance
A block of hours held in reserve alongside your retainer.
Only used when needed
For a launch, a migration push or a busy quarter.
On top of the retainer
Extra capacity without changing your monthly plan.
Platforms
For the platforms teams already run.
Cloud data platforms and BI, from ingestion and modelling to the semantic layer and the reports on top.
- Microsoft Fabric
- Power BI
- dbt
- Snowflake
- Databricks
Running something else? Ask us on a discovery call.
How a month looks
The same rhythm, every month.
01 · Start of the month
Plan
Agree what gets built this month and what it delivers.
02 · Every week
Check in
A catch-up with your senior engineer: what’s done, what’s at risk and what’s next.
03 · All month
Run and build
Monitoring and fixes within the agreed response times, retainer hours on your priorities, and flex hours only if you need them.
04 · End of the month
Report
A month-end summary: what broke, what we fixed, hours used and hours rolled into the bank.
Compared with in-house
Senior capacity without the hiring cycle.
| Aspect | In-house team | Gosai Data Services |
|---|---|---|
| Cost | In-house: Fixed headcount, plus hiring and management cost | GDS: A predictable monthly run-rate, flexible on top |
| Seniority | In-house: Unknown, and often needs upskilling | GDS: Lead expertise in architecture, engineering and BI |
| Flexibility | In-house: Underused outside peaks, with a risk of churn | GDS: Stable support plus flex capacity for peaks |
| Continuity | In-house: Progress relies on one person | GDS: A team with structured cover |
| Speed | In-house: 3–9 months to hire and onboard | GDS: Immediate |
FAQ
Common questions.
What if we need more hours?
Draw on flex hours: extra hours bought in advance for busy months. If you need more every month, we review the size of the retainer with you.
What counts as P1?
Anything that stops pipelines or reporting the business depends on. We agree the exact definitions with you before the service starts, including what counts as standard.
What happens to hours we don’t use?
They roll over into your hours bank, to use in a later month. Your quote sets out how the bank works.
Do you work alongside our existing team?
Yes. The retainer includes mentoring your team and advising in stakeholder meetings, and the service is built to sit next to the people you already have.
Next step
Book a discovery call
A short call to talk through your platform, your team and what is getting in the way.